viagogo refund australia

And I had to chase for my tickets. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. By using our Site, You agree to accept this Agreement. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. If this is also unsuccessful We will not offer a refund. Get the latest product reviews, money-saving tips and more. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. CHOICE supports the First Nations people's Uluru Statement from the Heart. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Stock images:Getty, unless otherwise stated. Read more: Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Why can't I see my order or sale in my account? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Just as before, when you make a ticket selection, the clock starts ticking. Otherwise, avoid!!! When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Provide documentary evidence with your request to support your claim. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. 7.3 Additional Policies. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Yes! 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For a list of these situations see The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. We may investigate complaints and violations of our policies. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. $356 for two tickets to an event at the Sydney Comedy Festival for which the face value of the tickets was $32.90, or $65.80 for two. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. The action you just performed triggered the security solution. After you raised a dispute did paypal stop or refund deduction from card? 4. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You are on a Viagogo website. Ultimately there are two questions to be answered . Viagogo does not pay sellers unt. 2.4 Listing. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. Unfortunately, postmarked entries after June 5 will not be accepted. 2.7 Payment Authorization. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Editor, Marcus Herbert. (We were shopping for tickets in section 123. 2.15 Claims under the viagogo Guarantee. Why do my tickets have someone elses name on them? Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 5.3 Disclosure of Information. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. The revised version of this Agreement is automatically effective after it is initially posted on the Site. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If you dont know the location of the office processing your application, send the completed form to your. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The switcheroo could mean a currency conversion fee from your bank. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Why is the price printed on the ticket different to what I paid? "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. We endeavour to rearrange delivery with the customer or arrange a collection point. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Further information can be found at 6.8 All Sales are Final. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. When you do an internet search, do not use the word tickets. We take no responsibility for such issues. The email response they send is a template. Just another site viagogo refund australia. you did not use your RRV for any travel(regardless of the reason). This charge is in addition to the amount originally paid for the tickets. Such notice shall be deemed given one business day after the email is sent. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Anti-ticket-touting campaigners the FanFair Alliance . Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. I entered the incorrect email when registering, how do I change it? I haven't received an email confirming my order. 2.9 Seller's Confirmation Obligation. Piggyback tickets may not be sold in the same listing. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Tickets may be substituted with comparable or better seat locations without the Buyers approval. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. To share your thoughts or ask a question, visit the CHOICE Community forum. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. We made the case to Google Australia that Viagogo is still up to its old tricks. This may limit your ability to be grantedanother visa. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Safe ticket buying if you're going to a gig or sporting event. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. momentum in tennis physics. Viagogo will never pay you after you sold your tickets and you can never get back your money. 2.16 Season Cards. 5.1 Investigations. 2. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. And we're hardly the only ones who have a gripe with the company. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You will pay NT$9225. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. Dec-23-2017 03:49 PM. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Event dates, times, venues and subject matter, which are listed on the ticket, may change. To post a ticket for sale on viagogo You must first register with the Site. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. -Explore the world's largest selection of events. Performance & security by Cloudflare. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. My event is cancelled or postponed - What do I do? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 6.1 No Warranty. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Here are our four CHOICE tips for safe ticket buying. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We often link to other websites, but we can't be responsible for their content. How do I find tickets I've already downloaded? 1.2 Ticketing Exchange. There are limited situations where refunds can be granted. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Your rating will help us improve the website. Viagogo will keep saying they already paid you but they will never show you the proof of payment. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. PLEASE DO NOT TRUST VIAGOGO! Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% ! 6.7 Third Party Information. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. To register, You must provide your real name, address, phone number, and email address. -Discover the hottest events in your area. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. 2.12 Seller Payment. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. If the Google listing says ad, do not click. Original price eur159!!!!! Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Hello has anyone had a successful outcome from viagogo through paypal. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. Join millions of happy customers that have attended their favourite events, thanks to viagogo. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. A Viagogo spokesperson said the penalty decision covered a period of less than eight weeks. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 6.9 Change or Suspension of Site.

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