Some Car Rental Companies in some rental countries may also require an International Driving Permit. What's Wisecars' cancellation policy? Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Please keep in mind that inclusions may differ between car rental companies. If you have already provided us with your flight details, the car rental company will be able to track your flight. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. The use of our website signifies your acceptance of these Terms of Service. However, this is not true. Email Protect your account with two-step authentication Send code We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Use small print to hide from truth. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. Wisecars will process your cancellation refunds in 7 days. Thanks! Please note, we only delete personal data on the request of the individual. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Email: cancellations@wisefandi.com Fax: Wisecars flagged this review for containing harmful or illegal content.Read more. All related documentation must be kept if an insurance claim is submitted. Save. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. They were cheap but the quality of the car was the worst I have ever seen on a used car. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please make sure you return the vehicle to the same rental company from which you collected it. Wisecars is not liable for services or bookings not full-filled due to force majeure. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. 49 reviews. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you have any questions, please feel free to contact us. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Wisecars employs limited use of cookies for your safety and does not store any personal data. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Your voucher is normally issued 48 hours before the pick-up time. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Reduce your carbon footprint by selecting a greener car hire option. It is a huge scam. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Wisecars will process your cancellation refunds in 7 days. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. We will send you your rental voucher 48 hours before your pick-up time. Some of this include complete insurance and others do not include it at all. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In most locations, the minimum renting age is 21 years. Please read the following to know what is included/excluded in our coverage offers. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Click on Menu "Subscriptions". Powered by, https://www.wisecars.com/en-gb/faq#contactSection. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Read more from https://www.wisecars.com/en-us/reviews. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Wisecars cannot amend the drop-off time once the rental has already begun. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. @ Vicpak. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Anyone can write a Trustpilot review. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars believes in protecting your privacy. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. No charge will be made for amending your booking before the start of your rental. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Please read carefully the terms of the Car Rental Agreement before signing it. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Reply from Wisecars. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. they are untrustworthy. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars does not own any physical locations or offices. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. If you do not agree with any part of them, you must not proceed with your booking. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. provided by the customer's credit card company. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. We can accept no further responsibility when there is no out-of-hours service available. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Wisecars falsely advertised vehicles for rental on their website. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Your browser settings can be set to inform you before receiving a Cookie. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. We will send you your rental voucher 48 hours before your pick-up time. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In peak periods this may not be achievable. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Wisecars does not own or operate any Car Rental Companies. I had rented cars for myself and others through Wisecars many times. Powered by, We use cookies to give you the best experience. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cancellation Protection can be purchased only at the time of booking and is not refundable. Great service! Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In that case, the special cancellation terms are presented during booking. Please note that all additional drivers must also show a valid driving licence at pick-up. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. This is the second time we have booked with Wisecars and had amazing service. When picking up the car, every driver must present their licence. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. You can also find this information on the confirmation voucher. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Get our top coupon codes directly to your inbox. It is one of the scummiest business models I have ever seen. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. We clearly highlight car and van hire options with Wisecars that have free cancellation. Dear Sara,Thank you for contacting us! When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Companies can ask for reviews via automatic invitations. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. It is highly recommended to call the police even for the smallest of damages. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. ago Wisecars customer support is available 24/7. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). If you are involved in an accident, the local police and the Car Rental Company must be contacted. All rights reserved. 185. Even a basic insurance. No way has this company got 4.5stars. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Please note, under no circumstances is the fuel included in the rental price. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. What's Wisecars' cancellation policy? This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If your additional driver is under 30 or over 65, please check your car's terms and conditions. All bookings include free cancellation up to 48 hours before the pick up time. Expired or provisional licences will not be accepted. All related documentation must be kept if an insurance claim is submitted. This information must be sent via email and give Wisecars the relevant details of the incident. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. You may need an international driving permit (IDP) to drive in some countries. All rights reserved. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Special price and hope that it will be the same at location. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Wisecars is an independent travel broker who does not represent any particular car rental company. I attempted to rent a car from them for a few days for $535. The price is at end only a quarter of thee rate! All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. The Car Rental Company must give its consent to repairs and replacements. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. In most locations, the minimum renting age is 21 years. Replies to negative reviews in < 24 hours. You can upgrade your car before you start your trip. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. All rights reserved. Experience right now is good only just booked will have to wait to see when I pick up the car. Fill in your personal information and state your request. Wisecars does not own or operate any Car Rental Companies. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Verification can help ensure real people write reviews about real companies. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. This information must be sent via email and give Wisecars the relevant details of the incident. Only when all documents are present and severe negligence can be excluded, a refund will be processed. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. The car rental company will charge you for the additional driver for the whole time that you have the car. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Cancellation Protection can be purchased only at the time of booking and is not refundable. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Manage bookings effortlessly. This one doesn't really need an explanation. I reached out to Wisecars, who were really understanding of the issues I encountered. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up.
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wisecars cancellation