service cloud specialist superbadge challenge 2

I fixed it, it was a really stupid mistake. Ensure you group report results correctly. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Confused? here is the complete guide for designers that will increase your knowledge. I am getting this below error. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. When I made mistakes, I simply reverted to the last saved version. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. We can't find the 'Customer Case Team' role. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Once this was done, I passed the 3rd challenge section. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Thanks in advance. Tonight's challenge involves the creation of two processes. I like your blog.Devops Online Training in HyderabadLearn Devops Online. I'm whole again. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. And of course, I just tested the challenge 4 again and I passed! Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Did it help? Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. stuck in challenge 6 please help. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. Challenge 1: Automate record creation. Hi I am stuck in challenge 6. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. :), I am unable to solve this. Add to Trailmix. I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. The error message is so cryptic that it's hard to troubleshoot the issue. Gosh how frustrating! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. I am not intending to give out the answers, just a little bit of a nudge. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Leave a comment for the Trailhead Baby! We recommend using a new Developer Edition (DE) to check this challenge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. The custom email button I made was visible instead but was not approved by the Trailhead check. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Ensure you set up the routing for Basic Cases properly." Sounds like you need, The instructions mention that agents should be able to decline requests. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. A support process is similar - different stages apply to each process. Thank you SO MUCH. I was convinced I was missing something and racked my brains over it. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I am going bananas here. But I didn't complete it. I even tried to create a new playground and start over (that only made things wose). I hope that you feel inspired. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Thanks for getting back to me. Challenge 1 Configure Outbound Application and Integration Security. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. This is so annoying. Ensure Entitlements are visible on Cases in Lightning.' 1 is checked that should not be checked. Thank you sooo much, you were right! It is hard to give many hints about this step without giving away too . Modified 2 years, 1 month ago. Do your routing configurations tie to the correct queues? Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. This is my journey- a normal kid by day- a Trailhead explorer by night. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Ensure you set up the routing for Advanced Cases properly. Ensure Entitlements are visible on Cases in Lightning. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Is knowledge set up correctly on the page layout? I'm stuck on Challenge 6, creating the macro. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Ask Question Asked 2 years, 8 months ago. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? You also get personal insight into the life of a Trailhead Baby! Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. If you did them recently, try not to leave it too long to attempt this superbadge. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Initial Response milestone- You only need 1 criteria. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Hello, I passed the first challenge but i still have a question. Ensure you create the Cloudy Weather Resolution automated action. What item is on your lightning Case page layout to show Entitlements? Take a break, grab a snack, and watch this video. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Cloudy Technical Team is correct name wise for both the record type and the process. My brother has started to play with me! please verify. I removed those and then the trailheadapproval was there. Was this badge FUN or what?! Something a little odd- Have you added the chatter feed/publisher to the layout? I was very impressed by this post, this site has always been pleasant news. Back to the superbadge. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. You may want to jot down notes as you read the requirements. Ensure you set up the routing for Advanced Cases properly. He laughs when I poke his nose and tries to take toys out of my hand. Goodness! Thanks, Michal. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. He laughs when I poke his nose and tries to take toys out of my hand. I also confirm that no additional code exists in this org. hey,yes it was, i figured out after you replied. How can you update it as status field is inactive dring recording procedre? Enter the billing service credentials in the custom setting. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. I've been in this challenge for hours now. Stuck on Superbadge Apex Specialist Step 1? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. :) I'd reconsider that time trigger. Ensure you group report results correctly. i could pass the challenge, so great to have some experts available like you! Sorry . R&D, A project with Daddy: My favorite daily process! Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Thanks for your advice and help. Also when i click on Overflow Assignee no records found window pop up. You will need it. Hi Trailhead Baby, I'm losing my mind here. Any advice?Thanks in advance! Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. nay help is much appreciated. I did add the things mentioned automated action in macro. rebecca@capstorm.com. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. It's a status. Keep up the good work. The solution? Grab a pen and paper. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Could you suggest how to troubleshoot it ? There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! But not sure what is causing the macro to not find the email template. What should I do? Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. hmmmm I think I just had to drag the filed onto the layout. Yes you do. Confused? So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. I ran into the same issue. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I am glad that you figured it out. Thanks! I'm not sure I would have figured that out if I didn't stumble across this forum. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! For example, Basic vs Premier support. This worked for me. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. In fact, you need to have better coding style to pass the challenges. Still not sure what Im talking about? Yes! Modified 2 years, 1 month ago. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. If you are short on time, start around the 20 minute mark. Ask Question Asked 2 years, 8 months ago. Making dinner for Mom! Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . (Hint- search in setup for "support process". (I made a custom button as well for this one.). Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong.

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