I guess that is the million-dollar question. ****************** is acquiring unnecessary cost from the time being spent on this issue, moving a vehicle from one location to another and now the possibility of having to take it to another **** dealer to do what should have been done day one!Is this the type of service and respect as a customer that ****************** can expect every time in the futurehe has to place a telephone call to Thor on questions or warranty issues on a very high price product that ****************** made the decision to purchase from Thor through ******* *****? The fact that they say we can drive the coach from ***** to ******* to have the work done (travel of course at our expense), and they will deduct the "good faith" offer of $2,000.00 from the final cost is yet more proof that **** knows full well that the labor costs are far more than they are allowing. We bought it new in 2018. We cannot even drive this rv with fear it might shutoff again. We are also providing the **** commercial vehicle center web address. Of course, at our expense. Customer Reviews are not used in the calculation of BBB Rating. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. *All RV prices exclude tax, title, registration and fees, including documentary service fees. We have documented the roof concerns in case it does happen to be a concern. Your representative ******** will be contacting you to get those additional concerns addressed and reviewed. We have been diligently working non-stop to get the flooring and heating breech issues resolved. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. I WILL BE SENDING MULTIPLE EMAILS TO ********************************* WITH ATTACHMENTS CONFIRMING EVERYTHING THAT WE HAVE DONE ON OUR PAR AND OUR CONTINUED EFFORTS ACTING IN GOOD FAITH. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. Exterior 32" TV. Thor MoTor CoaCh LIMITED WarraNTY 4 Thor MoTor CoaCh LIMITED WarraNTY WhaT ThE PErIoD oF CoVEraGE IS: This Limited Warranty provided by Thor Motor Coach Inc. ("Warrantor") covers those components, assemblies and systems of your new motor home not excluded under the section "What is Not Covered", when sold by an authorized dealer. All payments are with approved credit through dealer lending source. I am not in a place where I can plug in and charge the house batteries. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Begin with this one! Read full answer I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. 15,0000miles Specs: Ford E350 . See us for more details. She agreed to wait till it is safe to drive the coach to get the estimates. Save your favorite RVs as you browse. The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. If you wish to set up a factory service appointment to discount you the $2000, please call ************. We have pictures we can send if you want. I need my brand new RV fixed, and Thor has an obligation to fix it! One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. Then to ********* in ****. Across from the sofa is a booth dinette. 15 amp. Class A Among the largest motorhomes, featuring the amenities of home for full-time life on the road. After changing the engine battery the radio and backup camera will not work. We need this rv fixed asap. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. Brand: Thor Motor Coach. Thor Motor Coach's stands behind it's previous response, copied below. Anyone know exactly where the fuse may . If you are in the market for a class c, look no further than this 2019 Quantum KW29, priced right at $106,000. It has generator in it but does not work. We want **** to act in good faith and resolve these longstanding issues. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. purchased in July 2022. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. I am rejecting this response because:This is the same response I received earlier. Class C, 32 feet Thor Motor Coach. He was so laid-back and his knowledge was extensive on the motorhome. See details. It features the best of a class a, along with the best features of a class c. That's what A.C.E. It seems each Thor MC plant wires the radios differently. Make Offer. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Have driven unit less then 250 miles since purchase. We reached out to Thor and la mesa and they say its our problem. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Being a 6 year old coach with a second owner, Thor Motor Coach would no longer participate in repairing this coach. The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Who never came back to do the work. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Leaves one to wonder if it was ****'s plan all along to run out the clock. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. Paint. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). The radio may well be powered by the house batteries. Yes. They have it completely gutted to repair it. Just for good measure, recheck those easy to access fuses in the panel in the coach. Not sure where the in line fuse is located any help locating would be appreciated. : Stock Number {stockNumber} {priceLabel} {msrp}{salePriceLabel} {saleprice}, 1300 E. Santo Antonio Drive Colton, CA 92324, Sales (909) 413-6689Service (909) 413-6690, Sales (562) 474-6829Service (562) 455-4114, Sales (909) 413-6696Service (909) 413-6697, Sales (951) 386-0319Service (951) 386-0364. The park/travel switch on my coach does not switch the radio to the coach batteries. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. I have hundreds of emails relating to our continued attempts to get these issues resolved. Arriving at our destination we set up to dry camp. Rear Bath. We have a leak in the back window of 2018 Thor Axis 24.1. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Manufacturer-provided pictures, specifications and features may be used as needed. We purchased a 2020 ************ model **** on September 4, 2019. I have a full side slide on my 2016 Thor Ace 30.2. As the smallest motorhome option, camper vans are welcome virtually everywhere. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Can hitch up to 8,000 lbs. The solenoid is subject to failure and if it does, the switch will do nothing. You may also call **** at ************ for them to better assist you in finding service. Begin with this one! For a better experience, please enable JavaScript in your browser before proceeding. All Advertised Prices Expire daily at Midnight. As stated previously, we are well aware that the coach is now off warranty. The retail declared our previous response as satisfactory, see below. After getting back both radios not working. Thor Motorcoach Logo linking to Home Page. Your Thor rep will be reaching out to you to gather more information on the concern. Solar panals not bolted properly to roof.Propane sensor faulty. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. {priceLabel}: There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! We apologize for yourconcerns, but at this point the coverage period has expired 5 years ago.The material in your coach could be due to care by the original owner, or the chemicals used in the cleaning process that *** be stripping the furniture. Follow the Huynh-Doan family on their trip to Colorful Colorado, why they chose the #rvlife, and the lessons it has taught them along the way. I bought a brand new Thor Hurricane 35M. RVers Ask: What's The Best Way To Sell An RV? 1 of 26. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. Diesel and gas-powered chassis options. You must log in or register to reply here. You are using an out of date browser. Speaker Location(s) Interior / Exterior. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". drivers window was installed bad. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. 2017 Thor Challenger XE Rear and side cameras and radio not working. Login to the Owner's Resource Portal to view manuals for older model years. We have sent the invoice for labor charges to ****. Thor motor coach four winds 24 f e350 - Answered by a verified RV Mechanic . from Thor Motor Coach. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Thank you. Doesn't look like I am getting power to the radio since battery replaced. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. I am rejecting this response because: We have been going back and forth with this for three years. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). Subject Line: 2020 ************ **** VIN ***************** To Whom It May ********** are writing today to ask Thor Motorcoach (TMC) for their help and support on honoring a request for out of warranty support. Stock Number {stockNumber} {priceLabel} {msrp}. It has been sitting for a year. Does not include Hitch work or accessories. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates.

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